FAQs

1. How do I know that you are a genuine website?

We have been trading for over 25 years now with continuous, repeat custom. Our customers are at the heart of everything that we do, from the individual local in Peterborough, to the global celebrity superstars who use our website to purchase the latest designer clothing at some of the most competitive prices. If you don’t believe us, then come and see us, or Contact Us  - We would love to meet you. 

2. I have forgotten my password- now what do I do?

If, for any reason, you are unable to remember your password just go to the Login page and then click "Forgotten Password". Please enter your registered email address and then click "Reset Password" and an email containing details on how to reset your password will be sent to you. Should you have any difficulties, then do please Contact Us. We are always happy to help. 

3. Why have I not received my order?

Most of the time we will email confirmation of your order within 24 hours of you placing it, however this time period can vary. Most products are then usually delivered in 2-5 working days within Europe and between 3-7 working days outside of Europe. There are times that this will vary where delays occur due to circumstances beyond our control.  Please Contact Us. If you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay that has been caused. 

4. What is your delivery process and how long will it take for me to receive my order?

Please see our Delivery section. The time it takes for your order to arrive will vary dependant on a number of factors, primarily your location. The delivery charge for the UK is fixed but internationally these vary as per the destination country. Please do not forget that you are directly liable for any duty, customs, and other taxes as a result of your import from our website/store (which is based in the UK.)

5. Do you ship internationally?

Yes. Shipping charges will be computed and applied upon checkout. For further details please refer to our Flat Zonal Delivery Rates.

6. I still haven’t received my order - can you help?

Of course we can - please Contact Us 

7. What forms of payment do you accept?

We accept all major credit/debit cards including Delta, Switch, Visa, JCB, MasterCard, Amex, Electron and Solo. We also accept PayPal. Should you wish to pay using a different method such as, Bank wire transfer and Western Union, then please Contact Us. So that we can confirm and pass you further details.

8. Are you a safe website?

Our customers have never experienced fraudulent use of their credit or debit cards whilst shopping on our website. Website security is of paramount importance to us. We utilise World Pay/Barclays and other secure Online Credit Card Processing Services. Once you have completed your shopping you will automatically be taken to the relevant secure online processing form where your credit card details will be safely processed.We utilise address verification for all credit cards. Attempts to purchase items with a stolen credit card will be identified.Warning - ALL credit card transactions are filtered for authenticity. Fraudulent transactions will be identified and details submitted to the police and appropriate legal authority.

9. Will your store have the same stock as your website?

Not necessarily, so please Contact Us  if you are planning a visit to our store for particular item(s). 

10. Is my order insured?

 Yes, all items are insured against theft and accidental damage whilst in transit from our store to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

11. Do I need to setup an account to order from your website?

Yes, this is a simple process and allows for safer, easier checkout. 

12. How do I exchange or return an item?

Please see our Delivery and Returns page. 

13. Do you have season sales?

We do have sales during the year and these will be linked to the season. However, we can’t say when the sales will be and what products will be discounted. 

14. Which size should I choose?

Please see our Size Guide  or Contact Us stating the nature of your enquiry and specifying the SKU number or the URL link. Please note: Each brand and manufacturer has its own variant therefore the sizes are a guide ONLY.